Topic: aiops

BMC’s new ITSM focus: AIOps and multi-cloud

A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading

How AIOps takes IT companies from reactive to proactive

Machine learning has been a buzzword in recent years, but surprisingly some of the most tech-savvy individuals — IT professionals — have been slow to maximize the technology. A recent survey of IT pros shows that this group cannot wait much longer to commit to machine learning analytics. As organizations’ infrastructures have become more complex … continue reading

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