How teams can better collaborate on incident management

Outages can be devastating to digital businesses — if your app isn’t working, or if your site is down, you’re losing revenue by the minute. And in the modern world of high-velocity application development, outages are a matter of if, not when. However, many companies don’t spend the time and resources necessary to prepare for … continue reading

premium The future of IT self-service: 5 ways to never take a help call again

In the long term, organizations expect as many as 41% of their employees to work remotely at least part of the time. A recent Gartner survey reinforces the need for IT to deliver a user experience (UX) that the autonomous, remote worker of the future finds productive, non-invasive and trouble-free. The best user experience is … continue reading

premium The automation imperative

Cloud-native and Kubernetes are dominant topics in technology circles these days. But why? What makes such previously obscure concepts and tools suddenly so relevant? Standard practices for software operations until now have been imperative, meaning that instructions are explicit, requiring manual steps and active intervention. Kubernetes and a new generation of cloud-native software have changed … continue reading

premium 3 reasons enterprises need to implement AIOps

Competitive organizations don’t simply react to their environments or competitors. Rather, they are proactively and predictively anticipating how to deliver better business outcomes. These autonomous digital enterprises know how to pull all the relevant information, capabilities, and people into the same place to quickly and efficiently make the right decisions. This requires flexible and dynamic … continue reading

Patch management can be a challenge, but not impossible

Updating systems on a regular basis is one of the best lines of defense against cyberattacks, but many companies are still struggling to effectively do patch management. According to a study conducted by ServiceNow and the Ponemon Institute, of the nearly half of respondents who had a data breach in the past two years, 60% … continue reading

Deploying AIOps in ITOM should not require writing and maintaining manual rules

There is a lot of interest around AIOps, with multiple studies finding that organizations are adopting AI at an increasing rate.  In a recent Forrester report 68% of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. Gartner forecasts that by 2022, 40% of all large enterprises will combine … continue reading

6 steps enterprises must take to excel in the converged enterprise

In 2020, the focus is no longer solely on transformation. Rather, all eyes are on ways to grow and remain competitive in a world where enterprise mobility is a must. Modern businesses are more dependent than ever on data and analytics with a constant barrage of new and necessary tools. With this increased dependency comes … continue reading

Shadow IT: Cracks in the company armor

If IT were a superhero, shadow IT would be its underestimated nemesis. That’s because today’s shadow IT — accounts that employees create without a business’s authorization or awareness — appears at first glance to be harmless. That makes the havoc it can wreak even more of a threat. In the daily course of their work, … continue reading

COVID-19: Surviving remote work

For years, the view towards remote work has been shifting, especially in the tech industry where remote work is achievable.  There are a number of concrete benefits to remote work, according to a 2019 survey from OpenVPN, including higher productivity, less time spent on commuting, improved employee retention, fewer overhead costs, and access to a … continue reading

Cyber insurance: A crucial part of any cybersecurity strategy

The threat landscape has been expanding rapidly, and companies are under immense pressure to respond. A lot of companies are investing in trying to prevent attacks, but as evidenced by the massive influx of data breaches and cyberattacks, it’s impossible for a company to predict 100% of possible attacks. That’s where an emerging market is … continue reading

Why enterprises are running to the edge

The popularity of edge computing has greatly increased as more industries are adopting IoT devices and are increasing their demand for low-latency processing and real-time, automated decision-making solutions. Both the evolution of technologies surrounding edge computing, such as 5G, and the industry demand for its benefits, such as speed and low latency, have created a … continue reading

The lines between data center and campus networks are blurry

In tech, as in life, change is the only constant. From the days when all of our computer processing took place in mainframe terminals, to the decentralized shift to local servers, to the era of cloud computing, we’ve experienced one transformative wave of innovation after another over the past several decades. Today, we stand at … continue reading

How will augmented reality drive change in cybersecurity?

Augmented reality is a powerful technology with far-reaching implications. That said, there’s one sector in which it hasn’t yet reached its full potential: Cybersecurity.  AR technology could bring about some incredibly positive changes, up to and including solving the talent shortage.  I’d like you to imagine the following scenario.  An automated intrusion detection system flags … continue reading

Is ITSM ready to manage the future’s AI infrastructure?

Artificial intelligence (AI) is maturing as a concept, and the excitement in the air is causing much anticipation of the potential fruit-bearing ahead. As conceived and hypothesized, the appeal of AI is complete automation of traditionally man-powered processes – all driven by patterns in data and machines’ “reaction” to it. Whether compete automation is achievable, … continue reading

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