A beginner’s guide to service operations

Historically, when an employee needed something from IT – say they can’t get in through their VPN service – they would either submit a ticket or pick up the phone, talk to an agent. On the other end, the agent would process the ticket, write down details about the issue, look up knowledge to see …

SentinelOne announces partnership with Armis

The autonomous cybersecurity platform SentinelOne announced a new integration with Armis, a unified asset intelligence platform. The collaboration will help protect organizations by providing unified and unparalleled visibility across endpoints, cloud, mobile, IoT, OT devices, and more. “With every piece of new technology, the challenge of IT orchestration grows, particularly from a security perspective,” said …

Reach your Future State Faster with Enterprise Automation

Groundhog Day is a memorable movie. Bill Murray plays Phil Connors, a TV weatherman trapped in a time loop, forced to relive February 2nd repeatedly. IT operations can sometimes feel like that. Scroll back 15 years, and scheduling managers were juggling between different screens, running jobs on multiple machines – each with its own scheduler. Today, as …

ITOps Times Open-Source Project of the Week: Zabbix

Zabbix is an enterprise-class, open-source distributed monitoring solution released under the GNU General Public License (GPL) version 2. With it, users can get a single pane of glass view of their whole IT infrastructure stack including network, server, cloud, application, and service monitoring.  Zabbix is scalable to any infrastructure whether on-premise or in the cloud. …

Latest News

Qualys adds EASM capabilities to its platform

Qualys announced that it is adding External Attack Surface Management (EASM) capabilities to the Qualys cloud platform to enable security and IT teams to automatically assess their risk posture.  Many factors such as digital transformation, the increased adoption of cloud and IoT, a growing remote workforce and talent shortage have led to a rise in …

Rafay Systems announces updates for self-service Kubernetes

Rafay Systems launched a new capability that provides developers self-service for faster application deployments with the necessary guardrails that enterprises require.  With Rafay’s Kubernetes Operations Platform (KOP), platform teams establish Kubernetes standards and best practices while freeing developers to rapidly innovate, according to Rafay Systems.  According to Rafay, finding the right balance between standardization and …

ITOps Times Open-Source Project of the Week: Chain-bench

Chain-bench is an open source tool created by Aqua Security for auditing software security supply chains. It is based on the CIS Software Suppy Chain benchmark and is part of the Trivy family of solutions.  It audits the entire software development life cycle to look for risks from coding to production.  According to Aqua Security, …

Teleport 10 released with Passwordless Access

The identity-based infrastructure access management provider Teleport announced Teleport 10 which features Passwordless Access, a single sign-on infrastructure access solution that completely eliminates the need for usernames, passwords, private keys, and other secrets.  Teleport 10 offers scalable identity-based access while greatly reducing the probability of lost, shared or stolen credentials. Teleport Passwordless Access is based …

Pairing DevOps with ITSM

Bringing IT service management (ITSM) together with DevOps and Agile development approaches is a  smart way to innovate. While Agile can be vital to instituting a nimbler and more flexible ITSM function  or operational management style, DevOps helps you work toward your goals in the timeliest manner  across the entire ecosystem.   ITSM, when stoic and …

ITOps Times Open-Source Project of the Week: Cilium Service Mesh

Isovalent, the company that builds open-source cloud-native networking software that solves networking, security, and observability for modern infrastructure, announced the availability of Cilium Service Mesh.  Users will be able to run the service mesh completely without sidecars while supporting various control plane options. Cilium Service Mesh complements the existing Istio integration based on sidecars that …

Dynatrace combines its log analytics and user experience analytics capabilities

Dynatrace, the software intelligence company, announced that it has unified its AI-powered log analytics with its digital experience monitoring (DEM) capabilities, enhancing its analytics capabilities for modern multi cloud environments.  The goal of this combination is to enable development teams to automatically gain deeper insights into specific user journeys by connecting logs to the user …

Report: over 50% of organizations prioritize security over user experience

Broadcom Software, provider of wireless LAN infrastructure solutions, today released the results of its survey on avoiding tradeoffs between security and user experience. The findings of the survey revealed that over half of organizations value security above the experience of end-users, often at the expense of productivity and customer satisfaction.  The struggle that organizations face …

Report: IT workers are spending majority of their time on tasks that don’t contribute to key business outcomes

Sixty-eight percent of IT teams’ time is spent working on tasks that do not actually contribute to key business outcomes.  This is according to Digital Enterprise Journal’s latest report, “24 Key Areas Shaping IT Performance Markets in 2022.” The report contains responses from over 3,300 companies. The top performing 20% of survey respondents say their …

ITOps Times Open-Source Project of the Week: Paladin Cloud

Paladin Cloud is a new open-source security platform aimed at helping teams find the gaps in their cloud security.  According to the company behind the project, 95% of cloud services are misconfigured, and those misconfigurations have the potential to lead to a breach.  Paladin Cloud’s Policy Management Plane offers visibility into cloud assets through a …

Learning Center

  • Webinars

    A fool-proof strategy to modernize your monitoring into the cloud

    AVAILABLE NOW Digital transformation, for some people, is just another buzzword repeated by their organization wanting to migrate to the cloud without any concrete plan of implementation. We’re not going to lie to you, digital transformation isn’t simple and it isn’t easy, but with a foolproof implementation plan, you can start to feel the tangible …

  • Webinars

    Safely Delegate your Cloud Operations with Self-Service Automation

    AVAILABLE NOW Running Operations is not an easy job, especially these days. Ops teams have to ensure excellent user experiences, resolve incidents quickly and help developers stay productive. Yet at the same time, there is also the need to maintain systems security and keep downtime to a minimum. While advances in cloud computing have helped …

  • Webinars

    Accelerate the Adoption of “You Build it, You Own it” with Self-Service Operations

    AVAILABLE NOW Many engineering and operations teams would like to move to a Service Ownership: “You build it, you own it” operating model. However, as with many ancillary objectives driving DevOps across an organization, this is easier said than done. Often, it’s because teams lack the human-to-technology mechanisms which allow for a culture of service …

  • Webinars

    Enterprise Observability: Behind the Term

    June 29, 2021, 1PM ET | 10AM PT With the increasing complexity of modern cloud-native applications, enterprise observability is critical to delivering high-quality services. In this webinar we will look behind the term to talk about what enterprise observability brings to operations and DevOps teams. Attendees also will learn about vital components of Instana’s Enterprise …

  • White Papers

    The Speed of Change: How Fast Are You?

    How fast is your IT? You need speed and adaptability to adjust as big changes in the global economy and our daily lives keep coming. Disruption is the status quo, and the “new normal” is not yet defined. Are you prepared for what’s next? What are IT organizations saying about it all? This spring, 2,200 …

  • White Papers

    Establish an incident management process like an IT Operations Pro

    Incident Management is an IT service management process intended to restore “normal” service operation as quickly as possible, while minimizing any adverse impact on business operations or the end user. To be successful, IT teams must promptly and effectively deal with all Incidents reported by users. So why is Incident Management important? The answer is …

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