Atlassian targets major incident management with deal to acquire OpsGenie and Jira Ops launch

Atlassian is driving deeper into IT Service Management (ITSM) with a deal to acquire incident alerting tool supplier OpsGenie for $295 million and the launch of its new Jira Ops platform. The company announced the deal and Jira Ops yesterday at the Atlassian Summit Europe, taking place in Barcelona. Atlassian’s moves signal a focus on … continue reading

BMC Helix brings AI to ITSM

BMC has introduced the BMC Helix Cognitive Service Management (CSM), which aims to integrate AI and machine learning into ITSM. According to the company, this new offering will transform the service experience for end users, agents, and developers. BMC explained the solution is designed to reduce the time and effort of upgrades, derives operational efficiencies, and … continue reading

Creating an ITSM success story

ITSM or IT service management is a strategic approach that is used to execute the design, delivery, and management of the IT services within an organization in the most efficient manner possible. The aim of ITSM is to align the available information technology resources with the business goals of an organization. What are the different … continue reading

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BMC’s new ITSM focus: AIOps and multi-cloud

A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading

4 tips to build a lean, mean ITSM machine

Software has become central to all companies, changing operations across organizations. IT teams sit right at the center of this transformation, dealing with a variety of pressures. Customers demand fast, flawless service, product teams need flexible support as they reduce their time to market, and management expects lower costs. In response, many IT teams are … continue reading

ITSM’s next wave: AI and machine learning

IT help desk technicians and administrators can’t move fast enough to keep up with the flood of tickets that are coming their way these days. The good news is that help is on the way. Thanks to advances in artificial intelligence (AI), machine learning and predictive analytics, the ability to automate the resolution of IT … continue reading

Talking ITSM with ServiceNow GM Farrell Hough

ServiceNow has charted impressive growth over the past year. The company reported nearly $2 billion in revenues in 2017 and is forecasting $2.35 billion for this year. In the last quarter of 2017, ServiceNow said it closed 41 deals worth $1 million or more and 500 customers are now spending at least that amount yearly … continue reading

Microsoft’s first System Center upgrade under rapid release cycle arrives

Microsoft has rolled out the first upgrade of its System Center management suite under its new semi-channel release cycle. The release of System Center version 1801 is the outgrowth of Microsoft’s ongoing shift to its new continuous iteration development cycle to produce new versions of its major software offerings every six months, rather than release … continue reading

Vertiv completes acquisition of Geist, expands global Rack PDU Portfolio

Vertiv, formerly Emerson Network Power, today completed its purchase of Geist, a privately owned manufacturer of Rack Power Distribution Units (PDUs) and associated data center power products. This is the second significant acquisition of 2018 for Vertiv, which announced the purchase of Energy Labs Jan. 16. The acquisition of Geist solidifies Vertiv as a market … continue reading

Object Management Group issues RFP for SysML v2

The Object Management Group (OMG) has issued an RFP for SysML v2. Version 2 will offer improvements on precision, expressiveness, and usability. “Systems engineers around the world use SysML and need to be aware of the updates. SysML is used in critical systems, from engineering chemical plants to architecting submarine systems,” said OMG vice president … continue reading

Vertiv to Acquire Geist, Expand Global Rack PDU Portfolio

Vertiv, formerly Emerson Network Power, has reached an agreement to purchase Lincoln, Nebraska-based Geist, a privately owned manufacturer of Rack Power Distribution Units (PDUs) and associated data center products. Geist is a market leader in Rack PDU products and has a broad portfolio of data center power, cooling, monitoring, and infrastructure management products that complement … continue reading

Five information technology trends to shape data protection in 2018

Asigra Inc., a leading cloud backup, recovery and restore software provider since 1986, today announced five information technology trends expected to impact data protection infrastructure and business outcomes in 2018. Like other technology segments, data protection has not been sheltered from the evolution of technology which is evolving as cloud computing, new regulatory requirements and a rise … continue reading