Topic: itsm

Report: 94 percent of ITSM personnel aren’t fully integrated into DevOps

While the burgeoning of DevOps environments in enterprises has brought development teams together and sped up software delivery, only 6 percent of IT service management personnel state that they are fully involved in their company’s DevOps activities and ambitions, according to a survey by Sysaid. This number is down from the 13 percent who felt … continue reading

Cloud Security Scanner Command Center

ITOps Times news digest: Cloud Security Scanner in GKE and Compute Engine, ManageEngine’s Log360 update, and ITSM Academy’s new course

Google has announced the general availability of its Cloud Security Scanner in GKE and Compute Engine. The new service will provide insights into app vulnerabilities and allow organizations to take action before those vulnerabilities can be exploited. Potential use cases include notifying organizations of common external vulnerabilities in their application, alerting them of accessible GIT … continue reading

ServiceMax launches new solution that allows for remote triaging of issues

ITSM provider ServiceMax has announced a new solution that will cut down on unnecessary technician dispatches, often referred to as “truck rolls.” ServiceMax Remote Triage is a new module that uses machine learning to analyze data from multiple sources to identify service issues from a distance. According to ServiceMax, when technicians are dispatched to a … continue reading

Report: Over half of IT professionals feel their job is having a negative effect on their well-being

IT operations has a real people problem. A majority of the people working in IT roles are unhappy, in part due to their jobs, according to a survey from ITSM solutions provider SysAid. The survey, “The Future of ITSM 2019,” was based on responses from 339 IT professionals. The survey found that there was a … continue reading

Making site reliability Blameless

As site reliability becomes more important as software releases grow in frequency and complexity, a startup called Blameless today released an SRE platform that can handle the increasing velocity of code deployments while offering faster, more efficient incident resolution. Ashar Rizqi, CEO of Blameless, said the company’s vision is to enable any modern software business … continue reading

SysAid updates its ITSM solution with redesigned UI

IT service management provider SysAid has just launched a new update to its ITSM solution that introduces a redesigned user interface. The company believes that the new UI will allow IT admins to resolve tickets faster because they will have access to all of the tools and data they need in one window. SysAid worked … continue reading

5 ITSM trends and topics that will fuel digital transformation

Digital transformation is the buzzword that every CIO and most top-level managers are so concerned about. So, for all the hype around it, what is digital transformation, and is it really happening? Yes, it’s happening. With time, DX has become the driving force of businesses. Over the last few decades, the organizations that have disrupted … continue reading

Is ITIL still relevant in a DevOps world?

Back in the late 1980s, the UK government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations to govern the way private and public sector organizations manage IT with a set of standard practices. As computing took on greater importance and a greater role in everyday business, government agencies and private sector companies … continue reading

Atlassian targets major incident management with deal to acquire OpsGenie and Jira Ops launch

Atlassian is driving deeper into IT Service Management (ITSM) with a deal to acquire incident alerting tool supplier OpsGenie for $295 million and the launch of its new Jira Ops platform. The company announced the deal and Jira Ops yesterday at the Atlassian Summit Europe, taking place in Barcelona. Atlassian’s moves signal a focus on … continue reading

BMC Helix brings AI to ITSM

BMC has introduced the BMC Helix Cognitive Service Management (CSM), which aims to integrate AI and machine learning into ITSM. According to the company, this new offering will transform the service experience for end users, agents, and developers. BMC explained the solution is designed to reduce the time and effort of upgrades, derives operational efficiencies, and … continue reading

premium Creating an ITSM success story

ITSM or IT service management is a strategic approach that is used to execute the design, delivery, and management of the IT services within an organization in the most efficient manner possible. The aim of ITSM is to align the available information technology resources with the business goals of an organization. What are the different … continue reading

BMC’s new ITSM focus: AIOps and multi-cloud

A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading

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