Topic: servicenow

ITOps Times news digest: ServiceNow Center of Excellence for Accessibility; VMware NSX-T 3.2; Datto acquires Infocyte

ServiceNow has created a Center of Excellence for Accessibility. This center will collaborate with the company’s partners, customers, and internal employee groups to gather feedback on ServiceNow products. The company hopes this will enable it to prioritize accessibility compliance early in the design process. The company also appointed a new global head of accessibility, Eamon … continue reading

ITOps Times news digest: ServiceNow Impact; SUSE open sources NeuVector; Pure Storage partner program updates

ServiceNow announced the release of its Impact solution, which provides recommendations and guidance to help companies realize the return on investment in technology solutions. In addition to recommendations, it also provides technical support and preventative tools, role-based training and certifications, and expert coaching.  “You can only improve what you can measure. Leaders need a command … continue reading

ITOps Times news digest: SentinelOne and ServiceNow integration; Adaptive Shield joins Cloud Security Alliance; Keeper Security Secrets Manager

Security company SentinelOne has announced a new app through ServiceNow to improve incident response for companies. SentinelOne App for ServiceNow Security Incident Response (SIR) syncs threats from SentinelOne into the ServiceNow Incident Response Module, where responders can view relevant incident details around a threat, such as incident status and threat notes.  Adaptive Shield joins Cloud … continue reading

ServiceNow introduces new messaging service for end-to-end issue resolution

With the introduction of a new messaging service, powered by Twilio’s platform, ServiceNow hopes to better connect organizations.  “COVID reinforced the importance of putting the customer first, which is why today’s organizations must deliver digital experiences that are seamless and effortless for customers,” said John Ball, SVP and GM of customer workflows at ServiceNow. “With … continue reading

Employee Center in ServiceNow Platform Rome

ServiceNow Platform Rome release focuses on employees

ServiceNow has released the next major version of its platform, dubbed Rome. The key focus of Now Platform Rome is to enable companies to adapt to hybrid work.  “The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer … continue reading

ITOps Times news digest: Qualys zero-touch patching, 1E integration with ServiceNow, and SkyKick’s $130 million funding

Qualys has announced the addition of zero-touch patching capabilities into its Patch Management platform. According to the company, this new capability will ensure that endpoints and servers are patched as soon as those patches become available.  Utilizing zero-touch patching capabilities, companies will be able to reduce ransomware risks, accelerate vulnerability SLA compliance, and lower their … continue reading

ITOps Times news digest: ServiceNow and Citrix integration, SUSE Professional Services on AWS, and Syncron and Mize merge

ServiceNow and Citrix have announced a new Virtual Agent integration that allows IT teams to more quickly resolve incidents. The new integration combines the power of ServiceNow ITSM with the Citrix ITSM Connector app, which allows IT to automate desktop session reset actions within Citrix Virtual Apps and Desktop services.  “Like much of the workforce, … continue reading

Apptio announces integration with ServiceNow to provide better cost insights

Apptio announced that its first certified solution is now available in the ServiceNow Store, which will provide ServiceNow users with a near real-time view into their organization’s actual technology cost structure.  The integration will combine operational data from ServiceNow with IT cost modeling software from Apptio to help technology leaders make smarter investment decisions more … continue reading

Eclipse ioFog logo

ITOps Times news digest: Eclipse ioFog 2.0, ServiceNow updates Field Service Management solution, and Fugue adds support for AWS CloudFormation in Regula

The Eclipse Foundation’s Edge Native Working Group has announced the release of Eclipse ioFog 2.0. Eclipse ioFog is an open source project for deploying and orchestrating containerized applications to the edge.  According to the Eclipse Foundation, the major focus for this release was providing a robust set of features for production-grade deployments. It collaborated with … continue reading

ServiceNow and Lightstep logos

ServiceNow reveals plans to acquire observability platform Lightstep

ServiceNow has announced plans to acquire observability company Lightstep. It believes that acquisition will help solidify its position as an enterprise platform for IT teams.  “Companies are betting on going digital in order to thrive in the 21st century, but the transition is often challenging to navigate,” said Pablo Stern, SVP and GM of IT … continue reading

Oracle Cloud Infrastructure now supported by ServiceNow

Oracle has announced a new integration with ServiceNow that will enable customers to access and manage Oracle Cloud Infrastructure (OCI) resources through their ServiceNow Service portal or ITOM Visibility application. This integration will provide customers with a single dashboard from which they can manage cloud resources from Oracle and other cloud providers.  “Enterprise customers are … continue reading

ITOps Times news digest: Red Hat OpenShift on AWS, TruSTAR and ServiceNow integration, and Elastic Observability 7.2

Red Hat has announced OpenShift is now available on AWS. Red Hat OpenShift on AWS (ROSA) will make it easier for OpenShift customers to build, scale, and manage containerized applications on AWS.  Key benefits include the ability to use familiar APIs and tools, pay-as-you-go pricing, and the elimination of the need to manage two vendor … continue reading

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