Topic: it
OpsRamp Unified Service Discovery solution gives insight into the entire infrastructure stack
IT solution provider OpsRamp announced the release of Unified Service Discovery at the Gartner IT Operations Strategies and Solutions Summit in Orlando this week. Unified Service Discovery is a new solution designed to give teams greater clarity into their distributed infrastructure. According to the company, this will enable enterprises to view their entire infrastructure without … continue reading
Syncsort releases MIMIX to solve key IT challenges
Syncsort has announced the latest release of MIMIX, its high availability and disaster recovery solution for IBM i. The new features are intended to address key IT challenges for assuring data and application availability, according to the company. The new MIMIX release includes an improved replication, a new responsive dashboard and on-demand visibility, “set and … continue reading
Micro Focus launches containerized IT Operations Management platform
Micro Focus has announced the launch of the IT Operations Management (ITOM) Platform. ITOM is a containerized platform for IT Operations that is built on a foundation of shared microservices, including analytics, orchestration, and ChatOps collaboration. The platform is designed to reduce risks and costs for IT Operations as they try to keep up with … continue reading
Everbridge announces integration of its IT incident response automation solution with Cherwell Service Management
Everbridge, Inc., the global leader in critical event management and incident response automation, today announced the integration of its IT Alerting solution with Cherwell Software, a global leader in enterprise service management. The combined solution provides Cherwell Service Management (CSM) users with a full end-to-end Incident Response Management platform to enable significant and measurable reduction of IT response … continue reading
Code42 introduces Forensic File Search to enhance security
Code42 today introduced a new product to deliver near real-time answers to complicated data security questions. Code42 Forensic File Search intends to assist security, IT, and compliance professionals in reducing the amount of time it takes to investigate, respond to, and recover from data security incidents. “Code42 Forensic File Search is a game-changer for security … continue reading
BMC’s new ITSM focus: AIOps and multi-cloud
A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading
4 tips to build a lean, mean ITSM machine
Software has become central to all companies, changing operations across organizations. IT teams sit right at the center of this transformation, dealing with a variety of pressures. Customers demand fast, flawless service, product teams need flexible support as they reduce their time to market, and management expects lower costs. In response, many IT teams are … continue reading
Talking ITSM with ServiceNow GM Farrell Hough
ServiceNow has charted impressive growth over the past year. The company reported nearly $2 billion in revenues in 2017 and is forecasting $2.35 billion for this year. In the last quarter of 2017, ServiceNow said it closed 41 deals worth $1 million or more and 500 customers are now spending at least that amount yearly … continue reading
Defining the role of a Site Reliability Engineer
The Site Reliability Engineer (SRE) is an emerging role in IT operations with more than 1,000 SRE job listings on LinkedIn. But while the role continues to gain traction, there is confusion about what it demands. Catchpoint, a digital experience monitoring company, released new survey findings to help understand how SREs play a part in … continue reading
How automation is redefining today’s enterprises
Today, the world is moving too fast. Companies are being pressured to act like software companies now. Technology is evolving at a tremendous rate: from cloud elasticity, to container innovation, to serverless computing and cloud functions. However, the high rate of change across technologies, tooling and practices makes it impossible to confidently know where to … continue reading
Designing superior UX for the IT administrator
When it comes to the state of the IT administrator user experience, we’ve passed a tipping point. The idea that a rewarding and optimized digital experience should only be reserved for the front-end customer has gone out of fashion, and the emphasis on digital transformation and explosion of the digital workplace has propelled the employee … continue reading
A 5-step protection plan against ransomware
Ransomware has cost US businesses over $75 billion. According to the FBI, there are over 4,000 attacks every single day. If your organization hasn’t experienced an attack, it will. In a recent webinar sponsored by Veriato RansomSafe, Nick Cavalancia, founder of Techvangelism laid out a five step plan to thwart ransomware attacks that businesses can … continue reading
