ServiceMax announces core expansion to its field service management platform

The asset-centric field service management company, ServiceMax, today unveiled the continued core expansion of ServiceMax Core by adding new features that are intended to drive better customer field service management performance, revenue, and margin growth. According to the company, these updates serve to benefit dispatchers, field technicians, planners, and administrators as well as several other … continue reading

Dynatrace combines its log analytics and user experience analytics capabilities

Dynatrace, the software intelligence company, announced that it has unified its AI-powered log analytics with its digital experience monitoring (DEM) capabilities, enhancing its analytics capabilities for modern multi cloud environments.  The goal of this combination is to enable development teams to automatically gain deeper insights into specific user journeys by connecting logs to the user … continue reading

Report: over 50% of organizations prioritize security over user experience

Broadcom Software, provider of wireless LAN infrastructure solutions, today released the results of its survey on avoiding tradeoffs between security and user experience. The findings of the survey revealed that over half of organizations value security above the experience of end-users, often at the expense of productivity and customer satisfaction.  The struggle that organizations face … continue reading

Report: 75% of organizations say conducting regular access reviews strengthens their cybersecurity posture

A majority of companies agree on the importance of conducting regular reviews of who has access to their systems, but many of these companies are still doing these reviews manually.  The cybersecurity vendor, Netwrix, has released the results of its recent survey that looked at 590 IT professionals’ treatment of user access permissions. The report … continue reading

ITOps Times Open-Source Project of the Week: kube-monkey

Kube-monkey is an implementation of Netflix’s Chaos Monkey specifically for Kubernetes clusters. It works by randomly removing Kubernetes (k8s) pods in the cluster, encouraging and validating the development of failure-resilient services. According to GitHub, kube-monkey runs at a pre-configured hour on weekdays and creates a schedule of deployments that will experience a pod death at … continue reading

Microsoft introduces new cost management updates

Microsoft recently announced several updates that have been made regarding cloud cost management. These updates are intended to bring users visibility into what they are spending and where they are spending it so there are no surprises when it comes to the bill. The first of these updates is the ability to view costs in … continue reading

SysAid launches AI Service Desk

SysAid, provider of IT service automation, today announced the release of its AI Service Desk, a conversational chatbot operating within Microsoft Teams that is powered by SysAid’s IT automation capabilities. The service desk works to reduce the time spent by employees and IT experts on ticket resolution, to increase productivity, and allow those workers to … continue reading

Sysdig introduces Drift Control to prevent runtime container attacks

The unified container and cloud security company Sysdig, today announced Drift Control in order to prevent container attacks at runtime. With this, teams have the ability to detect, prevent, and accelerate incident response for containers that were modified in production.  The company also stated that it has enhanced malware and cryptomining detection with new threat … continue reading

ServiceNow announces LightStep Notebooks

ServiceNow, the SaaS cloud and computing software company, today announced LightStep Notebooks in order to deliver unified, comprehensive analysis across applications and infrastructure. This release allows developers to analyze data through visualizations while creating a structured view of the investigation steps as well as a path to resolution. LightStep Notebooks also enables SREs and developers … continue reading

Canonical Ubuntu Core 22 now available

Today, the software company Canonical announced that the fully containerized Ubuntu 22.04 LTS variant, Ubuntu Core 22, is now generally available.  This release is optimized for IoT edge devices and, combined with Canonical’s technology offer, provides Ubuntu’s comprehensive operating system (OS) and services to a range of embedded and IoT devices. Ubuntu Core 22 works … continue reading

ITOps Times Open-Source Project of the Week: Orb

Backed by NS1 Labs, Orb is an open-source tool for edge observability that utilizes dynamic policy orchestration in order to extract real-time insights from traffic streams at the edge.  Those insights are then transformed into actions through integration with modern observability stacks, leading to accelerated time-to-action and a reduction in price. With Orb, users can … continue reading

Qualys launches VMDR 2.0 with TruRisk scoring

Qualys, provider of cloud-based IT, security, and compliance solutions, today announced the release of Qualys Vulnerability Management, Detection and Response (VMDR) 2.0.  This release offers users insights into an organization’s unique risk posture as well as the ability to use drag and drop workflows to orchestrate responses.   According to the company, VMDR 2.0 offers TruRisk … continue reading

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