Topic: servicenow

ServiceNow introduces new messaging service for end-to-end issue resolution

With the introduction of a new messaging service, powered by Twilio’s platform, ServiceNow hopes to better connect organizations.  “COVID reinforced the importance of putting the customer first, which is why today’s organizations must deliver digital experiences that are seamless and effortless for customers,” said John Ball, SVP and GM of customer workflows at ServiceNow. “With … continue reading

Employee Center in ServiceNow Platform Rome

ServiceNow Platform Rome release focuses on employees

ServiceNow has released the next major version of its platform, dubbed Rome. The key focus of Now Platform Rome is to enable companies to adapt to hybrid work.  “The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer … continue reading

ITOps Times news digest: Qualys zero-touch patching, 1E integration with ServiceNow, and SkyKick’s $130 million funding

Qualys has announced the addition of zero-touch patching capabilities into its Patch Management platform. According to the company, this new capability will ensure that endpoints and servers are patched as soon as those patches become available.  Utilizing zero-touch patching capabilities, companies will be able to reduce ransomware risks, accelerate vulnerability SLA compliance, and lower their … continue reading

ITOps Times news digest: ServiceNow and Citrix integration, SUSE Professional Services on AWS, and Syncron and Mize merge

ServiceNow and Citrix have announced a new Virtual Agent integration that allows IT teams to more quickly resolve incidents. The new integration combines the power of ServiceNow ITSM with the Citrix ITSM Connector app, which allows IT to automate desktop session reset actions within Citrix Virtual Apps and Desktop services.  “Like much of the workforce, … continue reading

Apptio announces integration with ServiceNow to provide better cost insights

Apptio announced that its first certified solution is now available in the ServiceNow Store, which will provide ServiceNow users with a near real-time view into their organization’s actual technology cost structure.  The integration will combine operational data from ServiceNow with IT cost modeling software from Apptio to help technology leaders make smarter investment decisions more … continue reading

Eclipse ioFog logo

ITOps Times news digest: Eclipse ioFog 2.0, ServiceNow updates Field Service Management solution, and Fugue adds support for AWS CloudFormation in Regula

The Eclipse Foundation’s Edge Native Working Group has announced the release of Eclipse ioFog 2.0. Eclipse ioFog is an open source project for deploying and orchestrating containerized applications to the edge.  According to the Eclipse Foundation, the major focus for this release was providing a robust set of features for production-grade deployments. It collaborated with … continue reading

ServiceNow and Lightstep logos

ServiceNow reveals plans to acquire observability platform Lightstep

ServiceNow has announced plans to acquire observability company Lightstep. It believes that acquisition will help solidify its position as an enterprise platform for IT teams.  “Companies are betting on going digital in order to thrive in the 21st century, but the transition is often challenging to navigate,” said Pablo Stern, SVP and GM of IT … continue reading

Oracle Cloud Infrastructure now supported by ServiceNow

Oracle has announced a new integration with ServiceNow that will enable customers to access and manage Oracle Cloud Infrastructure (OCI) resources through their ServiceNow Service portal or ITOM Visibility application. This integration will provide customers with a single dashboard from which they can manage cloud resources from Oracle and other cloud providers.  “Enterprise customers are … continue reading

ITOps Times news digest: Red Hat OpenShift on AWS, TruSTAR and ServiceNow integration, and Elastic Observability 7.2

Red Hat has announced OpenShift is now available on AWS. Red Hat OpenShift on AWS (ROSA) will make it easier for OpenShift customers to build, scale, and manage containerized applications on AWS.  Key benefits include the ability to use familiar APIs and tools, pay-as-you-go pricing, and the elimination of the need to manage two vendor … continue reading

Transposit launches over 200 new integrations to bridge the gap between DevOps and IT Ops

DevOps orchestration company Transposit has announced new pre-built integrations with over 200 services and tools, such as ServiceNow, Jira Service Management, and GitHub.  The company believes that these integrations will help save organizations time and money by eliminating the need for them to build and maintain custom integrations to these services on their own.  Teams … continue reading

ServiceNow and Dynatrace logos

ITOps Times news digest: ServiceNow and Dynatrace integration, Kubermatic 2.15, and IBM and R3 partnership

ServiceNow and Dynatrace have announced a new integration. Dynatrace Software Intelligence Platform now connects to the ServiceNow Platform, providing customers of both with increased efficiency through intelligent automation and reduced risk of disruptions through its predictive problem detection and automatic remediation.  “Dynatrace is a great partner for ServiceNow,” said Jeff Hausman, vice president and general … continue reading

IBM and ServiceNow logos

ITOps Times news digest: IBM and ServiceNow partnership, JumpCloud’s new integrations, and Renesas new releases

IBM and ServiceNow have announced they are expanding their partnership on applying AI to automate IT operations. A new joint solution will be coming out later this year that combines IBM’s hybrid cloud software and professional services to ServiceNow’s intelligent workflow capabilities. IBM and ServiceNow’s solution is intended to help clients use AI to analyze … continue reading

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