Topic: servicenow
ServiceNow incorporates Now Assist AI into several of its products
ServiceNow has introduced generative AI into a number of its products across the Now Platform family: IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator. Now Assist provides features like virtual agents, search capabilities, and case, incident, and agent chat summarization. Now Assist for ITSM provides summaries of incident history … continue reading
Cognizant and ServiceNow partner to drive automation in IT
The IT consultancy company Cognizant and the IT software company ServiceNow have announced a new partnership aimed at helping drive adoption of AI-powered automation. The companies have been working together in other capacities for the past decade, but they believe this latest partnership will enable them to build a combined business worth US$1 billion. This … continue reading
ServiceNow Utah release aims to increase employee productivity and engagement
ServiceNow has announced a major expansion to its Now Platform with the Utah release, with new automations, risk reduction capabilities, and employee productivity and engagement improvements. New automation capabilities include a new AI Search for helping service workers find the information they need faster. The new smart search includes features like auto-complete suggestions, exact match, … continue reading
AT&T and ServiceNow introduce global telco solution
ServiceNow and AT&T today announced a global telecom product geared at helping communications service providers manage 5G and fiber network inventory. Built on the ServiceNow platform, Telecom Network Inventory is available today for telcos globally. The companies stated that this release works to solve the complexities of managing network inventory by offering a single platform … continue reading
ServiceNow tackles workplace productivity with latest updates
ServiceNow has announced updates aimed at helping companies solve their workplace productivity challenges. First, it announced automated service suggestions, a new feature that uses machine learning to analyze network traffic and then suggests the ideal entry points for IT services. This will enable IT teams to easily create a high-fidelity map of their infrastructure and … continue reading
ServiceNow Tokyo release unlocks greater value from tech investments
ServiceNow has released the latest version of its Now platform. According to the company, the main theme of this release, Now Platform Tokyo, is to allow companies to unlock greater value from their tech investments during a time of economic uncertainty. Several new features in this release help assist with that goal of unlocking value. … continue reading
JFrog and ServiceNow announce integration
JFrog, a DevOps company, introduced new integrations for JFrog Xray with ServiceNow’s Lightstep Incident Response and Spoke products for IT Service Management. These integrations are intended to provide IT leaders with real-time security, vulnerability, and compliance insights in order to react quickly and engage necessary team members from across the organization for more immediate remediation. … continue reading
ServiceNow announces three new products
ServiceNow launched three new powerful products to advance digital business and drive innovation at scale. The first, Service Operations Workspace, offers tech services and operations teams a single space to manage work and to have shared visibility into issues. The second, App Engine Management Center (AEMC) provides structure and governance for low-code citizen developers. The … continue reading
ServiceNow updates Now Platform with new RPA capabilities
ServiceNow announced its Now Platform San Diego release which includes an upgraded and more modern visual design and new RPA capabilities. “From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy,” said … continue reading
Lightstep Incident Response brings service context and automation to address outages
Lightstep announced that it is creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response. The new solution will enable developers and site reliability engineers (SREs) to reduce downtime through the integration of service context and automation for responding to incidents, such as a software bug, power outage, or down … continue reading
Why hyperautomation should be at the top of your priority list for 2022
It’s safe to say that 2021 was an exhausting year for organizations and their employees. We’re coming up on two full years of the pandemic, which has highlighted the need for agile, cloud-based, and employee-centric business processes that enable organizations to rapidly respond to changing market conditions and customer demands. Enter hyperautomation, an augmented approach … continue reading
ITOps Times news digest: ServiceNow Center of Excellence for Accessibility; VMware NSX-T 3.2; Datto acquires Infocyte
ServiceNow has created a Center of Excellence for Accessibility. This center will collaborate with the company’s partners, customers, and internal employee groups to gather feedback on ServiceNow products. The company hopes this will enable it to prioritize accessibility compliance early in the design process. The company also appointed a new global head of accessibility, Eamon … continue reading
