Topic: servicenow

ServiceNow announces three new products

ServiceNow launched three new powerful products to advance digital business and drive innovation at scale.  The first, Service Operations Workspace, offers tech services and operations teams a single space to manage work and to have shared visibility into issues.  The second, App Engine Management Center (AEMC) provides structure and governance for low-code citizen developers. The … continue reading

ServiceNow updates Now Platform with new RPA capabilities

ServiceNow announced its Now Platform San Diego release which includes an upgraded and more modern visual design and new RPA capabilities. “From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy,” said … continue reading

Lightstep Incident Response brings service context and automation to address outages

Lightstep announced that it is creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response. The new solution will enable developers and site reliability engineers (SREs) to reduce downtime through the integration of service context and automation for responding to incidents, such as a software bug, power outage, or down … continue reading

Why hyperautomation should be at the top of your priority list for 2022

It’s safe to say that 2021 was an exhausting year for organizations and their employees. We’re coming up on two full years of the pandemic, which has highlighted the need for agile, cloud-based, and employee-centric business processes that enable organizations to rapidly respond to changing market conditions and customer demands.  Enter hyperautomation, an augmented approach … continue reading

ITOps Times news digest: ServiceNow Center of Excellence for Accessibility; VMware NSX-T 3.2; Datto acquires Infocyte

ServiceNow has created a Center of Excellence for Accessibility. This center will collaborate with the company’s partners, customers, and internal employee groups to gather feedback on ServiceNow products. The company hopes this will enable it to prioritize accessibility compliance early in the design process. The company also appointed a new global head of accessibility, Eamon … continue reading

ITOps Times news digest: ServiceNow Impact; SUSE open sources NeuVector; Pure Storage partner program updates

ServiceNow announced the release of its Impact solution, which provides recommendations and guidance to help companies realize the return on investment in technology solutions. In addition to recommendations, it also provides technical support and preventative tools, role-based training and certifications, and expert coaching.  “You can only improve what you can measure. Leaders need a command … continue reading

ITOps Times news digest: SentinelOne and ServiceNow integration; Adaptive Shield joins Cloud Security Alliance; Keeper Security Secrets Manager

Security company SentinelOne has announced a new app through ServiceNow to improve incident response for companies. SentinelOne App for ServiceNow Security Incident Response (SIR) syncs threats from SentinelOne into the ServiceNow Incident Response Module, where responders can view relevant incident details around a threat, such as incident status and threat notes.  Adaptive Shield joins Cloud … continue reading

ServiceNow introduces new messaging service for end-to-end issue resolution

With the introduction of a new messaging service, powered by Twilio’s platform, ServiceNow hopes to better connect organizations.  “COVID reinforced the importance of putting the customer first, which is why today’s organizations must deliver digital experiences that are seamless and effortless for customers,” said John Ball, SVP and GM of customer workflows at ServiceNow. “With … continue reading

Employee Center in ServiceNow Platform Rome

ServiceNow Platform Rome release focuses on employees

ServiceNow has released the next major version of its platform, dubbed Rome. The key focus of Now Platform Rome is to enable companies to adapt to hybrid work.  “The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer … continue reading

ITOps Times news digest: Qualys zero-touch patching, 1E integration with ServiceNow, and SkyKick’s $130 million funding

Qualys has announced the addition of zero-touch patching capabilities into its Patch Management platform. According to the company, this new capability will ensure that endpoints and servers are patched as soon as those patches become available.  Utilizing zero-touch patching capabilities, companies will be able to reduce ransomware risks, accelerate vulnerability SLA compliance, and lower their … continue reading

ITOps Times news digest: ServiceNow and Citrix integration, SUSE Professional Services on AWS, and Syncron and Mize merge

ServiceNow and Citrix have announced a new Virtual Agent integration that allows IT teams to more quickly resolve incidents. The new integration combines the power of ServiceNow ITSM with the Citrix ITSM Connector app, which allows IT to automate desktop session reset actions within Citrix Virtual Apps and Desktop services.  “Like much of the workforce, … continue reading

Apptio announces integration with ServiceNow to provide better cost insights

Apptio announced that its first certified solution is now available in the ServiceNow Store, which will provide ServiceNow users with a near real-time view into their organization’s actual technology cost structure.  The integration will combine operational data from ServiceNow with IT cost modeling software from Apptio to help technology leaders make smarter investment decisions more … continue reading

Get access to this and other exclusive articles for FREE!

There's no charge and it only takes a few seconds.

Sign up now!