Cloud Foundry deployments give PaaS a chance

Production workloads deployed in the open-source Cloud Foundry platform-as-a-service (PaaS) environments are on the rise among large enterprises and many more are in development, test-mode or pilot. Buoyed by the ability to run container and microservices-based modern applications across multiple private and public clouds, and growing support among infrastructure, applications and tool providers, Cloud Foundry … continue reading

Self-driving Ops: VMware’s vRealize to automate based on business intent

An upgrade of VMware’s vRealize Suite datacenter and cloud management tools slated for release next month will use predictive analytics to automate monitoring, provisioning and capacity utilization, based on the business intent of specific workloads. VMware’s vRealize Operations 6.7, a new release of the company’s datacenter and multi-cloud performance management tool, will introduce “self-driving operations” … continue reading

BMC’s new ITSM focus: AIOps and multi-cloud

A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading

ITSM’s next wave: AI and machine learning

IT help desk technicians and administrators can’t move fast enough to keep up with the flood of tickets that are coming their way these days. The good news is that help is on the way. Thanks to advances in artificial intelligence (AI), machine learning and predictive analytics, the ability to automate the resolution of IT … continue reading

Talking ITSM with ServiceNow GM Farrell Hough

ServiceNow has charted impressive growth over the past year. The company reported nearly $2 billion in revenues in 2017 and is forecasting $2.35 billion for this year. In the last quarter of 2017, ServiceNow said it closed 41 deals worth $1 million or more and 500 customers are now spending at least that amount yearly … continue reading

Microsoft’s first System Center upgrade under rapid release cycle arrives

Microsoft has rolled out the first upgrade of its System Center management suite under its new semi-channel release cycle. The release of System Center version 1801 is the outgrowth of Microsoft’s ongoing shift to its new continuous iteration development cycle to produce new versions of its major software offerings every six months, rather than release … continue reading

Authentication telemetry shows shifts toward modern IT

Organizations are shifting to modern workplaces at a considerable rate, based on the latest telemetry gathered among thousands of enterprises over the past year. The data, gathered by identity and access management provider Okta Inc., showed a marked increase in the deployment of cloud infrastructure, management and application services. It also showed the increased move … continue reading

How Spectre and Meltdown hardware flaws alter IT Ops playbook

On New Year’s Eve, most IT Ops pros had never heard of Spectre and Meltdown. Within two days, the latest vulnerabilities became a key IT management priority for 2018. Now IT Ops pros are coming to terms with the range of systems they may need to patch and the potential impact the fixes might have … continue reading

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