Topic: it
BMC’s new ITSM focus: AIOps and multi-cloud
A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading
4 tips to build a lean, mean ITSM machine
Software has become central to all companies, changing operations across organizations. IT teams sit right at the center of this transformation, dealing with a variety of pressures. Customers demand fast, flawless service, product teams need flexible support as they reduce their time to market, and management expects lower costs. In response, many IT teams are … continue reading
Talking ITSM with ServiceNow GM Farrell Hough
ServiceNow has charted impressive growth over the past year. The company reported nearly $2 billion in revenues in 2017 and is forecasting $2.35 billion for this year. In the last quarter of 2017, ServiceNow said it closed 41 deals worth $1 million or more and 500 customers are now spending at least that amount yearly … continue reading
Defining the role of a Site Reliability Engineer
The Site Reliability Engineer (SRE) is an emerging role in IT operations with more than 1,000 SRE job listings on LinkedIn. But while the role continues to gain traction, there is confusion about what it demands. Catchpoint, a digital experience monitoring company, released new survey findings to help understand how SREs play a part in … continue reading
How automation is redefining today’s enterprises
Today, the world is moving too fast. Companies are being pressured to act like software companies now. Technology is evolving at a tremendous rate: from cloud elasticity, to container innovation, to serverless computing and cloud functions. However, the high rate of change across technologies, tooling and practices makes it impossible to confidently know where to … continue reading
Designing superior UX for the IT administrator
When it comes to the state of the IT administrator user experience, we’ve passed a tipping point. The idea that a rewarding and optimized digital experience should only be reserved for the front-end customer has gone out of fashion, and the emphasis on digital transformation and explosion of the digital workplace has propelled the employee … continue reading
A 5-step protection plan against ransomware
Ransomware has cost US businesses over $75 billion. According to the FBI, there are over 4,000 attacks every single day. If your organization hasn’t experienced an attack, it will. In a recent webinar sponsored by Veriato RansomSafe, Nick Cavalancia, founder of Techvangelism laid out a five step plan to thwart ransomware attacks that businesses can … continue reading
Industry Watch: DevOps is more about the Devs than Ops teams
DevOps. What a concept. Developers and IT operations teams working together to ensure applications are performant, can scale, and can deal with multi-stage deployments and rollbacks. But has it been a collaboration, or more like a railroading? If you look at the industry since business executives bought into the need for speed in application development, … continue reading
Apptio, Inc. completes acquisition of digital fuel from Skyview Capital
Apptio, Inc., the business management system of record for hybrid IT, today announced it has completed the acquisition of Digital Fuel SV, LLC, a provider of IT business management (ITBM) tools. With the acquisition of Digital Fuel from global investment firm Skyview Capital, Apptio further extends its leadership of the $6 billion Technology Business Management … continue reading
76 percent of CIOs say it could become impossible to manage digital performance, as IT complexity soars
Digital performance management company, Dynatrace, today announced the findings of an independent global survey of 800 CIOs, which reveals that 76% of organizations think IT complexity could soon make it impossible to manage digital performance efficiently. The study further highlights that IT complexity is growing exponentially; a single web or mobile transaction now crosses an average … continue reading
A majority of IT workloads will move to the cloud by 2020, report says
Advancements being made in artificial intelligence and machine learning are fueling a move to the cloud. A newly released report from LogicMonitor predicts enterprises will relocate a majority of their IT workloads from the data center to the cloud by 2020 as more intelligent devices, such as those used in IoT, begin to come online. … continue reading
The evolving role of the network engineer
The increasing complexity of today’s networks continues to change the role of the network engineer. A recent survey from NetBrain, 2017 State of the Network Engineer, explores the many areas where the role is evolving and where network engineers are likely to face challenges in the coming years. With growing investments in security, cloud computing, … continue reading
