Topic: servicemax

ITOps Times news digest: Datto launches Log4j mitigation tool; Harvester 1.0.0 released; ServiceMax announces Spark 360

In an effort to help managed service providers (MSPs) mitigate the Log4j vulnerability, Datto has released a free tool. The Endpoint Assessment Tool can enumerate vulnerable systems, detect intrusion attempts, and protect Windows systems against attacks.  “During this critical time, I am pleased to see there has been some great information sharing and that we … continue reading

ITOps Times news digest: D2iQ Kubernetes Platform 2.0, ServiceMax Asset 360 for Salesforce updates, and Instaclustr’s managed Apache Cassandra 4.0

D2iQ has announced the latest version of its Kubernetes platform. D2iQ Kubernetes Platform (DKP) 2.0 includes a move to a CNCF CAPI architecture, air-gapped cluster provisioning, autoscaling, and better GitOps support.  “DKP 2.0 represents our relentless focus on enabling customers to maximize their digital agility and thrive in fast-changing, highly competitive markets,” said Tobi Knaup, … continue reading

ITOps Times news digest: Dynatrace expands Microsoft partnership, ServiceMax Engage, and IP Infusion updates

Dynatrace has expanded its collaboration with Microsoft to make its observability platform available through the Azure Marketplace. This will make it easier for Microsoft customers to implement Dynatrace’s solution in their Azure and hybrid cloud environments. According to Dynatrace, this partnership also includes joint go-to-market benefits, like the ability for Azure customers to use committed … continue reading

ServiceMax launches new solution that allows for remote triaging of issues

ITSM provider ServiceMax has announced a new solution that will cut down on unnecessary technician dispatches, often referred to as “truck rolls.” ServiceMax Remote Triage is a new module that uses machine learning to analyze data from multiple sources to identify service issues from a distance. According to ServiceMax, when technicians are dispatched to a … continue reading

ServiceMax acquires Zinc for real-time knowledge sharing capabilities

Service execution tool provider ServiceMax has announced that it has acquired Zinc, a company that provides solutions to help technicians get and share knowledge in real-time. According to ServiceMax, this acquisition will allow the company to expand its Service Execution Management platform to meet the needs of the service workforce. ServiceMax believes that real-time communication … continue reading

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