Topic: servicemax

ServiceMax launches new solution that allows for remote triaging of issues

ITSM provider ServiceMax has announced a new solution that will cut down on unnecessary technician dispatches, often referred to as “truck rolls.” ServiceMax Remote Triage is a new module that uses machine learning to analyze data from multiple sources to identify service issues from a distance. According to ServiceMax, when technicians are dispatched to a … continue reading

ServiceMax acquires Zinc for real-time knowledge sharing capabilities

Service execution tool provider ServiceMax has announced that it has acquired Zinc, a company that provides solutions to help technicians get and share knowledge in real-time. According to ServiceMax, this acquisition will allow the company to expand its Service Execution Management platform to meet the needs of the service workforce. ServiceMax believes that real-time communication … continue reading

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