A new report from SolarWinds shows that while 9 out of 10 respondents are confident in their resiliency, there are still some challenges holding them back.
Some of the most common ones are managing cyberthreats (52% of respondents), remote and distributed workforces (45%), AI (38%), managing increasing user expectations (36%), and bring-your-own-device policies (26%).
Additionally, some of the barriers to operational resilience include inefficient workflows leading to slow issue responses (53%), understaffing (36%), and lack of proper tools (13%).
The biggest consequences from system issues or outages are bad customer experience, loss of revenue, and brand damage.
SolarWinds’ advice for building a better operational resiliency strategy includes mapping dependencies between systems and teams, identifying process gaps, and reassessing tooling.
“In today’s competitive environment, operational resilience is no longer a nice-to-have but rather a strategic imperative,” said Cullen Childress, chief product officer at SolarWinds. “Achieving it requires more than just adopting new technology. “Organizations must equip their IT teams with the right tools, workflows, and talent to stay agile and responsive. When obstacles are removed and resilience is built into daily operations, IT becomes a true driver of competitive advantage.”
For the report, SolarWinds surveyed 600 IT leaders from nine countries.
