ManageEngine ServiceDesk Plus logo

ManageEngine has added enterprise service management (ESM) capabilities to its ITSM solution ServiceDesk Plus. Now, businesses will be able to create and deploy service desk instances to multiple departments. 

ESM will provide rapid-starts when creating service desk instances, a central ESM portal for end users, and an ESM directory to manage the organization’s users and service desks. 

“While every department leverages technology to deliver its services, inconsistent processes and disparate tools result in a poor user experience overall and lost productivity,” said Rajesh Ganesan, vice president at ManageEngine. “A proven way to address this challenge is to replicate IT’s model of service delivery across the enterprise. This new capability in ServiceDesk Plus helps our customers seamlessly and effortlessly extend service management best practices to all departments.”

Moogsoft AIOps 7.3
Moogsoft has announced the release of Moogsoft AIOps 7.3. This release expands workflow automation capabilities and improves ease of use through user interface and navigation enhancements. 

“AIOps continues to help customers transform their IT Operations and DevOps environments with the efficiency gains and real-time visibility necessary for continuous service assurance,” said Phil Tee, chairman and CEO of Moogsoft. “With Release 7.3, we continue delivering on our comprehensive roadmap, which is designed to address customers’ feedback as they adopt AIOps and expand it at enterprise scale. Our new Workflow Engine is a game-changer–helping customers build automated workflows that improve operator efficiency and speed incident remediation.”

Syncsort announces enhancements to Ironstream for ServiceNow 
Syncsort has introduced enhancements to Ironstream for ServiceNow to help increase IT productivity, proactively eliminate outages, and resolve critical issues in the enterprise. 

“In looking to leverage the power of ServiceNow to improve business service availability across their entire IT infrastructure, organizations with mainframes or IBM i systems have been severely underserved,” said David Hodgson, CPO of Syncsort. “Now, Syncsort is extending Ironstream to easily integrate data from these business-critical systems into ServiceNow Event Management, empowering IT to dramatically reduce the time and effort required to correlate events, automate problem resolution and safeguard against service interruptions.”

IBM introduces new integrated supply chain suite
IBM has announced a new integrated supply chain suite that will help organizations make their supply chains smarter, more efficient, and better able to make decisions. The IBM Sterling Supply Chain Suite allows organizations to integrate critical data, business networks, and supply chain processes while leveraging technologies like Watson AI, IBM Blockchain, and the Internet of Things. 

“Supply chains are now mission-critical systems for all businesses to drive success and profitability,” said Bob Lord, senior vice president of cognitive applications and developer ecosystems at IBM. “Many organizations have risen to the top of their industries by building efficient and agile supply chains. By modernizing supply chains on top of open, hybrid-cloud platforms and infusing Watson AI, IBM Blockchain and IoT into their networks, the IBM Sterling Supply Chain Suite can help companies across all industries enter a new era of global competitiveness.”