Topic: servicedesk

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ITOps Times news digest: ManageEngine’s ServiceDesk Plus updates, Moogsoft AIOps 7.3, and Syncsort’s event management support

ManageEngine has added enterprise service management (ESM) capabilities to its ITSM solution ServiceDesk Plus. Now, businesses will be able to create and deploy service desk instances to multiple departments.  ESM will provide rapid-starts when creating service desk instances, a central ESM portal for end users, and an ESM directory to manage the organization’s users and … continue reading

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