Dynatrace, the software intelligence company, announced that it has unified its AI-powered log analytics with its digital experience monitoring (DEM) capabilities, enhancing its analytics capabilities for modern multi cloud environments.
The goal of this combination is to enable development teams to automatically gain deeper insights into specific user journeys by connecting logs to the user sessions that generated them.
Having this added context offers teams the ability to use the platform’s DEM capabilities in order to analyze relevant user sessions and behavior and playback the actions of any user journey via Session Replay. This offers users contextualized insights that work to detail how to optimize the user experience.
“ConTe.it is always striving for better customer experience, so ensuring our applications work flawlessly is a primary objective for us,” said Andrea Cova, chief information technology officer at ConTe.it. “Dynatrace’s ability to combine logs, user experience, and Session Replay, all in context, has helped our teams gain a better understanding of customer pain points and allowed us to improve the performance of our digital services. Accessing all this data in one place has also saved our teams time, enabling them to focus on what matters most – accelerating our growth, driving innovation, and creating new features so we can make our customers happier.”
According to the company, Dynatrace Session Replay works to transform the way that development teams approach enhancing the digital experience by offering them high-definition video replays of any click, tap, or swipe so that they can implement optimizations in-line with user expectations.
Having this data automatically linked will serve to benefit both front and back-end developers who have been operating in silos and manually attempting to match log events with their corresponding user session.
“As technology stacks have become more distributed, and logs and user session data more fragmented, developers have been challenged to understand the link between back-end system performance and front-end user experience,” said Steve Tack, SVP of product management at Dynatrace. “By bridging this gap and unifying logs, user sessions, and visual Session Replays, Dynatrace makes it easier for teams to ensure optimal user journeys while proactively solving any issues that may have gone into production undetected. This automated, customer-centric approach to software optimization gives teams the confidence to innovate at speed and scale.”
To learn more, visit the website to read Dynatrace’s blog.