Erasing the silos that inhibit effective IT incident response

While serving on the front lines of major incident response, the last thing enterprise IT teams need is to have to consult an org chart to determine the right participants across several functional areas. Whether delivering new services or restoring services after a disruption, the core components of the development and production squads: DevOps, IT … continue reading

premium Creating an ITSM success story

ITSM or IT service management is a strategic approach that is used to execute the design, delivery, and management of the IT services within an organization in the most efficient manner possible. The aim of ITSM is to align the available information technology resources with the business goals of an organization. What are the different … continue reading

premium Serverless vs. containers: How the two stand up next to each other

Serverless computing is the latest trend the IT industry is hopping on, but there is still some confusion about what the technology really means. Despite its name, serverless doesn’t mean servers are no longer necessary. It just means organizations no longer need to use their own physical servers. Instead, servers can be run, accessed and … continue reading

premium Re-tooling the CI/CD Pipeline for Infrastructure and Configuration as Code

The triple effect of cloud adoption, DevOps and CI/CD has dealt a blow to the old tried-and-tested means of infrastructure provisioning and configuration. Thanks to the increasing size of software, its dependencies and support of various platforms, these predominantly manual and script-based tasks have been getting increasingly cumbersome, time-consuming and error-prone. This is where Infrastructure … continue reading

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