LIVE SEPTEMBER 15, 2022 @ 2PM ET | 11AM PT

Observability and AIOps are most likely something you have heard about. But would you know how to differentiate them, explain the pros and cons of each, how they fit together (or not), understand the key benefits and challenges, and detect hype about what these can achieve when you see it?

The global market has witnessed rapid news about observability and AIOps and there is increasing demand for the adoption of each. For now: when it comes to Observability, it is more of an attribute than a process and AIOps is more the usage of Artificial Intelligence within IT operations or beyond.

We hope you can join us for this informal but structured exchange between Bill Talbot, CMO, OpsRamp and Eveline Oehrlich, Industry Analyst, Research In Action, to discuss and elaborate on both Observability and AIOps.

You will get a chance to ask questions, understand how both can add value to your team and organization, understand the challenges and how to manage them and hear about real success stories of leveraging both.



Digital transformation, for some people, is just another buzzword repeated by their organization wanting to migrate to the cloud without any concrete plan of implementation. We’re not going to lie to you, digital transformation isn’t simple and it isn’t easy, but with a foolproof implementation plan, you can start to feel the tangible effects of better agility, resiliency, and efficiency that come with modernizing your business into the cloud.

Join SD Times for a LIVE webinar with LogicMonitor’s experienced site reliability engineers who will share with you tips and tricks learned during LogicMonitor’s evolution and how to apply that into a foolproof strategy, so you too can modernize your monitoring into the cloud.



Running Operations is not an easy job, especially these days. Ops teams have to ensure excellent user experiences, resolve incidents quickly and help developers stay productive. Yet at the same time, there is also the need to maintain systems security and keep downtime to a minimum.

While advances in cloud computing have helped address some of these challenges, many organizations find it difficult to leverage the cloud at scale because of bottlenecks that form around repetitive tasks, such as developers having to wait for provisioning infrastructure. Despite having access to abundant cloud resources, these speed-bumps often make it difficult to achieve team objectives.

Watch this talk on-demand today and learn:

  • How to safely delegate the management of your cloud deployment (to developers and other end users) with self-service operations.

  • How to create powerful runbooks with guardrails that leverage existing scripting languages, infrastructure, and tools to remove bottlenecks that form around repetitive tasks.

  • Strategies for getting started with self-service.




Many engineering and operations teams would like to move to a Service Ownership: “You build it, you own it” operating model. However, as with many ancillary objectives driving DevOps across an organization, this is easier said than done. Often, it’s because teams lack the human-to-technology mechanisms which allow for a culture of service ownership.

Within the context of incident response, teams need the ability to clearly define who is responsible for tending to issues, how they’re notified, and who to lean on for help. This is true for non-incident response scenarios, too. How can teams operate at a fast pace, and a large scale, while still maintaining valid and safe service ownership? One of the keys to allowing for service ownership outside of incident response is by imbuing an organization with a culture of self-service operations.

This is where a service owner builds and delegates self-service mechanisms for end-users (non-service owners) to make use of a given service safer while also reducing the number of interruptions to the service creator/owner.

In this webinar, you’ll learn:

  • How self-service helps organizations adopt a ‘You Build it, You Own it’ model
  • Necessary mechanisms for service owners to create self-service interfaces which address the needs of their service-users
  • How to apply self-service while continuing to maintain security and compliance standards
  • How to allow developers and SREs to safely delegate automation as self-service requests to other teams and IT users
  • How to help developers regain productivity and quality of life by doing what they do best: coding

Watch the webinar today!


June 29, 2021, 1PM ET | 10AM PT

With the increasing complexity of modern cloud-native applications, enterprise observability is critical to delivering high-quality services. In this webinar we will look behind the term to talk about what enterprise observability brings to operations and DevOps teams.

Attendees also will learn about vital components of Instana’s Enterprise Observability Platform, and more importantly, how those components can help them observe their environments.

In this webinar, we will discuss what makes Enterprise Observability different, including components in three different buckets:

  • Automation

  • Context
  • Intelligent action

White Papers

How fast is your IT? You need speed and adaptability to adjust as big changes in the global economy and our daily lives keep coming. Disruption is the status quo, and the “new normal” is not yet defined.

Are you prepared for what’s next? What are IT organizations saying about it all?

This spring, 2,200 IT professionals and senior IT leaders participated in a survey and shared:

  • How fast their organizations can respond to change
  • What application development challenges are holding them back
  • What makes them more (or less!) ready for change

The most shocking result? Only 21% of people feel like they can beat their peers and competitors at the change game.

These and other answers to the survey became a report that offers insights into which organizations are leading the race in speed and adaptability in this era of digital urgency.

Download “The Speed of Change: How Fast Are You?” to learn more about those who lead and those who don’t. You’ll also find out if you are a leader, and get tips on what to do if you are not.

White Papers

Incident Management is an IT service management process intended to restore “normal” service operation as quickly as possible, while minimizing any adverse impact on business operations or the end user. To be successful, IT teams must promptly and effectively deal with all Incidents reported by users.

So why is Incident Management important? The answer is impact. The cost of downtime can add up to billions of dollars of lost revenue, cost employees productivity time and leave a negative user experience. For every hour of downtime a business experiences there is a profound impact to the business.

Having a well-defined incident management process can help reduce the cost of downtime dramatically.

White Papers

See how over 500 organizations run their incident management process.

Each company has its own version of an incident management process, and some are clearly better than others. Learn how world-class IT Operations and DevOps teams resolve incidents and see how your own internal process compares.

White Papers

Protecting your data center is your top priority. But, you’re continually faced with the rise of new external threats. That means you need new tools to respond effectively and quickly.

Read the Gorilla Guide to Why Modern IT Requires Modern Disaster Recovery, to see how you can improve your backup and disaster recovery strategy. We review the types of threats and attacks companies face, and the best ways to back up and restore critical systems and data to ensure maximum uptime and avoid paying a ransom.

Key takeaways include:

  • Who is threatening your data center security
  • How modern disaster recovery solutions protect your data and give you clear, concise steps to recover from a ransomware attack
  • What to expect in the evolution of DR, and how to continue to leverage the public cloud, data management, and SaaS

Download the guide to learn more!

White Papers

Using best practices for ransomware prevention, network intrusion, encryption, and anti-phishing tools, plus keeping all endpoints up to date with the latest security patches will put you in a good position to recover your data without paying a ransom.

Download this guide to learn:

  • Proactive ransomware prevention
  • What to do when your systems are infected
  • How to recover from a ransomware attack

Download the guide to learn more!

White Papers

You’ve likely heard the term observability being passed around for the past few years, and you might have assumed that it is just another marketing buzzword for monitoring. And you wouldn’t be alone in that thinking.

Some experts would say that “observability”, “AIOPs” and “application Performance Monitoring (APM)” are just terms used to distinguish between products on the market.

But others would argue that there’s a concrete difference between all of these terms.

Download this guide today to learn:

* Differences in these terms you’ll want to know
* How observability makes reactive operation teams proactive
* Gartner’s 3 requirements for APM
* A guide to monitoring tools

Download this guide to learn more.



Early monitoring efforts relied on specialists to scrutinize production environments for issues that might hurt performance. But as IT grew in size and complexity, humans struggled to keep up. Growing out of that struggle, AIOps enabled systems to independently spot anomalies and issue alerts. Adding automation takes AIOps to a whole new level—introducing enhanced options for remediating incidents, handling repetitive tasks, and removing human error.

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