Topic: itom

Deploying AIOps in ITOM should not require writing and maintaining manual rules

There is a lot of interest around AIOps, with multiple studies finding that organizations are adopting AI at an increasing rate.  In a recent Forrester report 68% of companies surveyed have plans to invest in AIOps-enabled monitoring solutions over the next 12 months. Gartner forecasts that by 2022, 40% of all large enterprises will combine … continue reading

6 steps enterprises must take to excel in the converged enterprise

In 2020, the focus is no longer solely on transformation. Rather, all eyes are on ways to grow and remain competitive in a world where enterprise mobility is a must. Modern businesses are more dependent than ever on data and analytics with a constant barrage of new and necessary tools. With this increased dependency comes … continue reading

premium Why it’s time to finally ditch the Big Four in ITOM

In July 2018, Broadcom announced its plan to acquire CA Technologies for nearly $19 billion. While analysts have furiously debated the merits of a chip manufacturer buying an enterprise software company, the CA acquisition heralds a momentous shift in the $25 billion IT operations management (ITOM) software market. For more than two decades, four technology … continue reading

ServiceNow reveals roadmap for “The Future of Work” with Agent Workspace, Virtual Agent and Enterprise DevOps

ServiceNow has ambitious plans to roll out new tools this summer aimed at making life easier for IT operations professionals, helpdesk and support agents along with the employees and customers they service. At ServiceNow’s annual Knowledge18 customer and partner conference last week, the company’s top officials revealed key deliverables that include an aggressive and high … continue reading

Micro Focus launches containerized IT Operations Management platform

Micro Focus has announced the launch of the IT Operations Management (ITOM) Platform. ITOM is a containerized platform for IT Operations that is built on a foundation of shared microservices, including analytics, orchestration, and ChatOps collaboration. The platform is designed to reduce risks and costs for IT Operations as they try to keep up with … continue reading

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