IT leaders are confident in their asset data, but in other areas of the business, there’s a lack of trust in it.
According to WanAware’s Closing the ITAM Confidence Gap: 2025 Survey Insights for IT Leaders report, 95% of IT leaders trust their asset data, compared to just 35% of other managers.
“This isn’t just a perception problem, it’s an operational one,” said Jeff Collins, CEO of WanAware. “When confidence in IT asset data drops by half outside the IT department, it creates real risk, wasted spend, and delays that fly under the radar until it’s too late.”
The survey also found that up to 25% of IT spending is wasted on “ghost assets,” or devices and licenses that aren’t being used anymore.
Half of IT managers also said that missing assets cause significant disruption, whereas only 9% of peers in other departments feel that way. The report also found that IT teams believe visibility has improved with remote work, whereas analysts and other managers don’t see the benefit.
WanAware recommends that IT leaders take on a more strategic role to prove the value of asset management in business terms, integrate it with security and service management tools, and make data and dashboards available to non-technical teams.
“Asset management shouldn’t be a gatekeeping function,” said Collins. “It should be a command center. When asset data is real-time, trusted, and actionable, it becomes the foundation for smart operations, secure systems, and scalable growth.”
WanAware’s survey included responses from 600 professionals spanning IT, operations, and management at companies with multiple locations.
