Topic: sysaid

SysAid launches AI Service Desk

SysAid, provider of IT service automation, today announced the release of its AI Service Desk, a conversational chatbot operating within Microsoft Teams that is powered by SysAid’s IT automation capabilities. The service desk works to reduce the time spent by employees and IT experts on ticket resolution, to increase productivity, and allow those workers to … continue reading

Report: 94 percent of ITSM personnel aren’t fully integrated into DevOps

While the burgeoning of DevOps environments in enterprises has brought development teams together and sped up software delivery, only 6 percent of IT service management personnel state that they are fully involved in their company’s DevOps activities and ambitions, according to a survey by Sysaid. This number is down from the 13 percent who felt … continue reading

ITOps Times news digest: ServiceNow’s AWS integration, Elastic SIEM, and SysAid’s Automate Joe

ServiceNow has announced that it has added two new integrations with AWS Security Hub. Now, AWS customers will be able to aggregate data within Security Hub, and then have workflows automatically launch in ServiceNow. AWS customers will also be able to use ServiceNow to coordinate their incident response efforts. “Using built-in workflows, ServiceNow routes incidents … continue reading

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