SysAid, provider of IT service automation, today announced the release of its AI Service Desk, a conversational chatbot operating within Microsoft Teams that is powered by SysAid’s IT automation capabilities.

The service desk works to reduce the time spent by employees and IT experts on ticket resolution, to increase productivity, and allow those workers to focus on business value while also providing a better employee experience.

This release is intended to tackle two challenges organizations are currently working to overcome: employee empowerment in the aftermath of the Great Resignation, and the added pressure on IT teams due to the transition to remote work. 

According to the company, SysAid’s AI Service Desk ensures that employees get the experience that they desire and works to overcome the difficulties facing IT teams as they try to keep up with employee needs. 

“We have been working hand in hand with IT professionals from every industry for many years, and are acutely aware of the shifting challenges facing our customers, with high-volume low-value tasks bogging IT teams down,” said Sarah Lahav, CEO of SysAid. “Automation and self-service capabilities are not only the key to letting IT teams get back to creating new value, they are the only feasible method of adapting to whatever changes the future of work may hold. We are proud to bring this critical tool to our customers, enabling them to scale in any work environment.”

The employee-centric service desk independently determines the correct routes, actions and escalates tickets, automates tasks, and triggers workflows to address the request, simplifying the resolution of IT issues.


Additionally, the company stated that it will be introducing NLP powered functions to the Microsoft Teams bot in the coming months. This will help to answer employee questions based on knowledge base articles. 

For more information, and to sign up for the virtual launch event, visit the website.