Topic: service desk

Is ITSM ready to manage the future’s AI infrastructure?

Artificial intelligence (AI) is maturing as a concept, and the excitement in the air is causing much anticipation of the potential fruit-bearing ahead. As conceived and hypothesized, the appeal of AI is complete automation of traditionally man-powered processes – all driven by patterns in data and machines’ “reaction” to it. Whether compete automation is achievable, … continue reading

ITOps Times news digest: Micro Focus SMAX 2019.5, Hexaware’s Cloud EDMA, and Keyfactor acquires Redtrust

Micro Focus has announced a new release of its service desk and asset management solution. Service Management Automation X (SMAX) 2019.5 features a new smart virtual agent called Max that understands natural language. The Micro Focus Marketplace now also includes codeless SMAX Studio Apps for Capacity and SecOps. “SMAX was designed from the ground up … continue reading

EasyVista’s forthcoming ITSM update influenced by World Cup app

As soccer devotees and even casual fans await this Sunday’s unlikely showdown between France and Croatia in the World Cup tournament final, regardless of who wins, its impact will endure in the forthcoming release of EasyVista’s IT Service Management (ITSM) platform. The World Cup decidedly played a role in the company’s plan to ready Oxygen, … continue reading

Get access to this and other exclusive articles for FREE!

There's no charge and it only takes a few seconds.

Sign up now!