Topic: help desk

ServiceMax acquires Zinc for real-time knowledge sharing capabilities

Service execution tool provider ServiceMax has announced that it has acquired Zinc, a company that provides solutions to help technicians get and share knowledge in real-time. According to ServiceMax, this acquisition will allow the company to expand its Service Execution Management platform to meet the needs of the service workforce. ServiceMax believes that real-time communication … continue reading

SDN makes troubleshooting network issues painful

The proliferation of social media, mobile devices, and cloud computing is pushing the traditional data center to its limits. Software-defined networking is “the network industry’s response to a problem that spans a couple of decades,” explained Jason Baudreau, project strategist at NetBrain. That problem is troubleshooting issues when they arise. It is essentially an effort … continue reading

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