Topic: help desk
ITOps Times Open-Source Project of the Week: osTicket
OsTicket is an open-source ticketing system for IT teams to track their support requests. It pulls requests from email, phone, and web forms into a simple interface that enables teams to manage, organize, and archive support requests and responses. Users simply have to submit a request through one of the above methods and then IT … continue reading
ServiceMax acquires Zinc for real-time knowledge sharing capabilities
Service execution tool provider ServiceMax has announced that it has acquired Zinc, a company that provides solutions to help technicians get and share knowledge in real-time. According to ServiceMax, this acquisition will allow the company to expand its Service Execution Management platform to meet the needs of the service workforce. ServiceMax believes that real-time communication … continue reading
SDN makes troubleshooting network issues painful
The proliferation of social media, mobile devices, and cloud computing is pushing the traditional data center to its limits. Software-defined networking is “the network industry’s response to a problem that spans a couple of decades,” explained Jason Baudreau, project strategist at NetBrain. That problem is troubleshooting issues when they arise. It is essentially an effort … continue reading
