Topic: forrester

Report: IT teams should make more investments in end-user experience

In order to deliver the technology experiences employees need in order to stay productive, IT teams need to invest not just in tools, but in end-user experience.  According to a new report from Forrester titled “Build the Foundation of Proactive Technology Support,” many operations teams are transforming the way they service internal customers. They are … continue reading

Forrester reveals how COVID-19 will continue to impact businesses and tech with 5 trends

As the COVID-19 pandemic continues, Forrester predicts major changes for businesses and technology over the next decade. The company identified five major trends in a new report: The New Unstable Normal: How COVID-19 Will Change Business and Technology Forever. “The pandemic has fundamentally changed the way we do business,” said Stephanie Balaouras, vice president and … continue reading

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