AWS announced that teams can now use AWS Chatbot to troubleshoot and operate AWS resources from Microsoft Teams. 

This provides a more streamlined way to interact with AWS services from the Teams platform, allowing users to quickly access resources and services, and to receive notifications. The integration also supports user authentication for secure access to AWS services.

With the native integration between Amazon CloudWatch alarms and SNS, alarms are automatically delivered to your chat channels with no additional configuration step required.

Amazon CloudWatch is a component of Amazon Web Services that provides monitoring for AWS resources and the customer applications running on the Amazon infrastructure and SNS is a managed service that provides message delivery from publishers to subscribers. 

“Typically you want to receive alerts about your system health, your budget, any new security threat or risk, or the status of your CI/CD pipelines. Sending a message to the chat channel is as simple as sending a message on an Amazon Simple Notification Service (Amazon SNS) topic,” Sébastien Stormacq, developer advocate at AWS wrote in a blog post that contains additional details on the new integration. 

Also, with the integration between Amazon EventBridge and SNS, any system or service that emits events to EventBridge can send information to your chat channels.

Users can choose to receive predefined CloudWatch dashboards interactively and retrieve Logs Insights logs to troubleshoot issues from the chat thread. They can also directly type in the chat channel most AWS Command Line Interface (AWS CLI) commands to retrieve additional telemetry data or resource information or to run runbooks to remediate the issues.

“And because chat channels are designed for conversation, you can also ask questions in natural language and have AWS Chatbot answer you with relevant extracts from the AWS documentation or support articles,” Stormacq added.