BMC Helix announced updates to its IT and service management platforms that extend the use of AI agents in those areas.
BMC Helix IT Operations Management for AIOps 25.2 adds the HelixGPT Post Mortem Analyzer, which generates a detailed review and summary following an incident. It also now includes the HelixGPT Insight Finder, which ITOps teams can use to generate dashboards and reports via a natural language chat interface.
BMC Helix Service Management 25.2 adds an Agent Builder for building custom IT agents using a no-code configuration framework.
Additionally, the new HelixGPT Ops Swarmer allows service teams to launch a Microsoft Teams session directly from an incident record in the BMC Helix ITSM platform, allowing for better team collaboration when trying to respond to incidents.
Other updates include the HelixGPT Catalog Curator, which allows IT teams to create new catalog offerings using AI, and support for uploading images in the HelixGPT Employee Navigator.
“As leaders in Agentic AI, we are thrilled to bring an even broader scope of capabilities to Helix with this release,” said Ryan Manning, chief product officer at BMC Helix. “Customers will be able to support their employees through enhanced Teams integration, maintain service quality when incidents occur, and adapt in complex technology environments with ease. These are differentiators that help their business thrive, and BMC Helix delivers.”
