xMatters, the Digital Service Availability platform that solves technology problems before they become business problems, today announced it is launching a free version of its product called xMatters Free. The new offering will help smaller teams benefit from the intelligent collaboration features of the xMatters platform, at no cost and with no expiration date.

“More and more organizations have been embracing microservice architectures, SRE principles, and decentralized IT. They’re working to empower their teams to drive workflows forward from the bottom up,” said Troy McAlpin, CEO of xMatters. “We’ve always been committed to making xMatters as flexible and scalable as possible in order to accommodate teams of any size. We’re pleased to help democratize access to the xMatters platform, and offer teams a new way to take advantage of all our powerful tools and features.”

With increasing adoption of DevOps, DevSecOps, continuous software delivery cycles, and agile methodologies, the lines between traditional IT roles and responsibilities are blurring. Teams are no longer hierarchical; rather, the trend is toward highly flexible and adaptable structures that “lead from below,” supporting greater autonomy, creativity, and cross-collaboration throughout the software lifecycle. In the decentralized IT model, smaller teams are responsible for building and shipping code in addition to being on-call and serving as subject matter experts for resolution issues.

xMatters allows modern IT teams to achieve this by providing structure to collaboration across the entire organization. The new xMatters Free offering is designed for small teams of up to 15 users. It includes enriched notifications, unlimited integrations, event-intelligence, on-call scheduling and automated escalations, the mobile app, and an analytics engine. It also includes community support and online training at no additional cost.

xMatters’ market-leading incident management solution empowers organizations to proactively prevent outages, resolve issues, and keep the right people informed. By structuring collaboration and driving underlying workflows to resolution, xMatters empowers companies to minimize — and even avoid — the business impact from incidents. xMatters’ customer base includes such global household names as Vodafone, Danske Bank, Sony Network Entertainment, Molina Healthcare, AXA Insurance, and The Telegraph.