Topic: zendesk

Zendesk launches new customer sentiment and intent functionality

The service-first CRM company Zendesk recently announced Intelligent Triage and Smart Assist, new AI solutions to enable businesses to triage customer support requests automatically as well as access important data at scale.  According to the company, the democratization of these solutions allow organizations to see value faster by understanding intent and sentiment through account-specific, data-driven … continue reading

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