Topic: csm

ServiceNow reveals roadmap for “The Future of Work” with Agent Workspace, Virtual Agent and Enterprise DevOps

ServiceNow has ambitious plans to roll out new tools this summer aimed at making life easier for IT operations professionals, helpdesk and support agents along with the employees and customers they service. At ServiceNow’s annual Knowledge18 customer and partner conference last week, the company’s top officials revealed key deliverables that include an aggressive and high … continue reading

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