Topic: bmc helix cognitive service management

BMC Helix brings AI to ITSM

BMC has introduced the BMC Helix Cognitive Service Management (CSM), which aims to integrate AI and machine learning into ITSM. According to the company, this new offering will transform the service experience for end users, agents, and developers. BMC explained the┬ásolution is designed to reduce the time and effort of upgrades, derives operational efficiencies, and … continue reading

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