Topic: manageengine
ITOps Times news digest: ManageEngine adds Zia to Analytics Plus, IEEE updates IRDS, and Quest Software updates KACE SMA and SDA
ManageEngine has incorporated its AI assistant Zia into its IT analytics solution, Analytics Plus. Zia interprets questions asked via text or voice and generates visualizations and offers smart suggests based on search keywords. According to ManageEngine, users will be able to train Zia to understand terms specific to their organization. “IT managers need access to … continue reading
ManageEngine debuts conversational virtual support agent for its ITSM solution
ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management solution, now includes Zia, Zoho’s AI assistant as a virtual IT support agent. Zia can answer simple questions, perform service desk operations, and interact with third-party apps, reducing response times and boosting technician efficiency. End … continue reading
